Terms & Conditions

In this document the following words shall have the following meanings:

1.1 “Buyer” means the organisation or person who buys Goods from the Seller;

1.2 “Goods” means the articles to be supplied to the Buyer the Seller;

1.3 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.4 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;

1.5 “Seller” means Black Raven Armoury

2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.

2.2 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3.1 The price shall be that in the Seller’s current List Price, or such other price as the parties may agree in writing. The price is exclusive of VAT or any other applicable costs. Carriage shall be paid for by the Seller.

3.2 Payment of the price and VAT and any other applicable costs shall be due within 30 days of the date of receipt of the invoice supplied by the Seller.

3.3 The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 3.00% per annum above the base rate of the Bank of England.

3.4 If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:

3.4.1 require payment in advance of delivery in relation to any Goods not previously delivered;

3.4.2 refuse to make delivery of any undelivered Goods whether ordered under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery;

3.4.3 terminate the contract.

3.5 All orders for built armour are classed as custom orders for which we offer a 14 day cooling off period, during this time if the customer changes their mind they will receive a full refund, after this time we are no longer able to offer refunds as the work will be in progress.

6.1 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.2 The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.

6.3 If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage.

6.4 The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery.

6.5 By placing an order, customers outside of the UK agree to pay any local Customs Charges, Tax, Import Duty, Handling Fees and any other fees associated with the import of the goods as you are not being charged UK tax (where applicable)

6.6 As our items are custom made to order, any such returns will not entitle the customer to a refund or part-refund of such goods or for any shipping charges paid.  Should the order be returned, we will be willing to re-ship the order as long as the customer pays the additional shipping fee in advance, and agrees to pay the charges outlined above on the second attempt.

If an order is returned to us a second time (due to the customer refusing to pay any and all import charges) the customer will be issued a credit note to the value of the goods, less any administration costs incurred during the process.

9.1 Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 1 month from the date of delivery, subject to the following conditions:

9.1.1 the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;

9.1.2 the defect being due to the faulty design, materials or workmanship of the Seller.

9.2 Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense, if so requested by the Seller.

9.3 Where the Goods have been manufactured and supplied to the Seller by a third party, any warranty granted to the Seller in respect of the Goods shall be passed on to the Buyer.

9.4 The Seller shall be entitled in its absolute discretion to refund the price of the defective Goods in the event that such price has already been paid.

9.5 The remedies contained in this Clause are without prejudice to the other Terms and Conditions herein, including, but without limitation, Clauses 10 and 11 below.

10.1 No liability of any nature shall be incurred or accepted by the Seller in respect of any representation made by the Seller, or on its behalf, to the Buyer, or to any party acting on its behalf, prior to the making of this contract where such representations were made or given in relation to:

10.1.1 the correspondence of the Goods with any description;

10.1.2 the quality of the Goods; or

10.1.3 the fitness of the Goods for any purpose whatsoever.

10.2 No liability of any nature shall be accepted by the Seller to the Buyer in respect of any express term of this contract where such term relates in any way to:

10.2.1 the correspondence of the Goods with any description;

10.2.2 the quality of the Goods; or

10.2.3 the fitness of the Goods for any purpose whatsoever.

10.3 All implied terms, conditions or warranties as to the correspondence of the Goods to any description or the satisfactory quality of the Goods or the fitness of the Goods for any purpose whatsoever (whether made known to the Seller or not) are hereby excluded from the contract.

11.1 Where any court or arbitrator determines that any part of Clause 10 above is, for whatever reason, unenforceable, the Seller shall be liable for all loss or damage suffered by the Buyer but in an amount not exceeding the contract price.

11.2 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

Our catalogues, price lists and quotations do not constitute offers made by us. Your order will be deemed to be an offer to us under these conditions.

There is a binding agreement between us once we accept your order and these terms and conditions and the disclaimer of liability are deemed incorporated in all agreements for the sale of goods by us. They shall prevail over any terms or conditions contained or referred to elsewhere or implied by trade custom, practice or course of dealing.

In spite of completion and delivery being made the property (I.e the ownership) in the goods shall not pass from us until (a) you have paid the price plus any V.A.T payable thereon in full and in the case of payment by cheque until such time as the same shall have been cleared through the usual banking system and (b) no other sums whatever shall be due from you to us.

Until the property in the goods passes to you in accordance with the above, you shall hold the goods and each item thereof on a fiduciary basis as bailee for us. You shall store the goods at your cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

You must inspect the Goods on receipt and we shall be under no liability in respect of damage to Goods or incomplete delivery unless you submit a written claim to us and we receive this within 2 days of receipt by you of the Goods (or in the case of missing or undelivered Goods, within 7 days of due date of receipt) followed within 14 days of our request by such evidence of defect or shortage as we may reasonably request.

In the event that goods are shipped by royal mail, Black Raven Armoury accept no liability and do not offer any warranties whether express or implied, including (without limitation) any implied warranties with regards the loss of goods in transit & it will remain the sole responsibility of the customer to make any claim with Royal Mail.

We are not responsible for damage incurred in shipping. If your package is damaged in transit, you must save all packaging materials and contact the carrier immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know there is a problem so that we may follow up with the carrier.

Should an incorrect address be supplied for the goods to be shipped to, resulting in their return, then you shall remain liable to pay the return shipping costs at the original cost.

How long will delivery take?

Delivery times depends on the current status of stock, which generally means “made to order” and waiting times can vary between 7 days and 16 weeks, if the order is required for a date, please enquire first.

The 24 or 48 hour shipping refers to the length of time in transit via our shippers and NOT HOW LONG IT WILL TAKE FROM THE TIME OF ORDER, final delivery time will depend on the current stock availability of the chosen item/items. If timing is critical to the order, then please contact us in advance.

• ORDERS UNDER £500

• As all orders are deemed “Custom Made to Order” you will have 48 hours in which to cancel your order and be issued with a full refund,
• If any part of the order is required for a specific date, we MUST be informed of this PRIOR to placement of the order or the order will be progressed and cancellation will NOT be possible unless we are informed in writing within 48 hours of placing the order via the site.
• If we are not notified of a required date and or are not responded to within the 48 hour holding period, NO REFUND will be possible, however we will offer a credit note to the equivalent value for a future purchase.
• If for any reason you are not happy to accept this term of business irrespective of distance selling regulations PLEASE DO NOT place an order as it will save disappointment and debate.

• ORDERS OVER £500

• As all orders are deemed “Custom Made to Order” you will have 48 hours in which to cancel your order and be issued with a full refund of your deposit (If you have paid one) If you do not contact us within this time frame, your deposit will NOT be refundable.
• If you have paid in full, you will have 48 hours in which to cancel your order and be issued with a full refund , however If you do not contact us within this time frame, No Refund will be available, however a however we will offer a credit note to the equivalent value for a future purchase.
• If any part of the order is required for a specific date, we MUST be informed of this PRIOR to placement of the order or the order will be progressed and cancellation will NOT be possible unless we are informed in writing within 48 hours of placing the order via the site.
• If we are not notified of a required date and or are not responded to within the 48 hour holding period, NO REFUND will be possible, however we will offer a credit note to the equivalent value for a future purchase.
• If for any reason you are not happy to accept this term of business irrespective of distance selling regulations PLEASE DO NOT place an order as it will save disappointment and debate. 

If for any reason the customer is unhappy with their purchase, they can return it to Black Raven Armoury for an exchange or Credit note.

For further details please see our returns page

We cannot be held liable for damage or injury to persons or property caused by the incorrect use of the equipment or by persons failing to exercise proper caution in its use, howsoever caused.

We do not give any warranties whether express or implied, including (without limitation) any implied warranties or merchantability or fitness for a particular purpose. In no event will we be liable to you or to any third party for any direct, indirect, incidental or consequential damages or lost profit resulting from any use or misuse or modifications made to or of this equipment